Where Canada gets sewing!

Contact Us

Shop at Home (SAH) is a comfy, cozy, creative division of Janome Canada Ltd.

Our head office address is:

Janome Canada Ltd.
6620 Kitimat Road, Unit 3
Mississauga, ON, L5N-2B8


You have several contact options. Please read through to find the one that best suits your needs.

General Inquiry questions? Please fill out the form below, which will be answered by our North America Janome customer service team.

Questions about your specific order? Need to ask your shipping dealer a question prior to, during or after shipment? Please contact this dealer using the information found on your email receipt or in the Dealer Profile Pages.

Questions about our website or to Unsubscribe from email? Comments, concerns or just want to share your latest sewing achievement? Contact shopathome@janome-canada.com.

To share your comments and achievements or ask about projects, videos, or instructions, please join our flock on Facebook, Twitter, Pinterest or YouTube or drop by our blog.

Contact Form

Our Shop at Home Customer Service Team can only address the needs of Janome Shop at Home clients.
Requests for assistance with other Janome products or for clients outside of Canada cannot be assisted through this contact form.

Thanks. We appreciate your understanding

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